Purpose and scope

We collect and verify identification data to confirm who you are, where you live, and whether your activity aligns with applicable laws and internal standards. The checks described below apply throughout the customer lifecycle, from registration to withdrawals. Requirements may vary based on risk signals, transaction patterns, and regulatory guidance, and we may request additional documentation at any time.

We act in accordance with the principles of customer due diligence, enhanced due diligence where needed, ongoing monitoring, and proper record keeping. These controls help us protect customers and the platform from misuse.

Risk-based due diligence

We apply three tiers of due diligence:

• Simplified due diligence for low-risk scenarios that meet strict criteria.
• Standard customer due diligence for routine verification of identity and address.
• Enhanced due diligence for higher-risk cases, larger transaction volumes, complex payment patterns, or other triggers.

The chosen tier depends on factors such as payment method, account history, device signals, jurisdiction, and transaction behaviour. We may adjust a customer’s tier as new information becomes available.

Verification steps and documents

At minimum, you may be asked to provide your full name, date of birth, and residential address together with a valid, government-issued photo ID. Proof of address must show your name and address and should be recent. In some cases we will ask for source-of-funds or source-of-wealth information to understand how your activity is financed.

Where appropriate, we may also request a live selfie or a short video match, a second identity document, or a redacted payment card image (showing only the first 6 and last 4 digits, name, and expiry). Document formats must be clear, complete, and readable.

When documents may be rejected

• Details on the document do not match the account.
• Images are cropped, blurred, altered, or otherwise illegible.
• The document is expired or damaged.
• The file provided is not an acceptable document type for the requested check.
• The document does not confirm age, identity, or address as required.

Submission process and statuses

After you upload documents, we run automated and manual reviews. During review, your account may display a temporary status that allows normal use with limits on withdrawals. You will receive an in-account notification when the review is complete, indicating approval, rejection with reasons, or a request for more information.

If verification fails or is not completed, we may pause deposits, restrict play, or block withdrawals until the issue is resolved. In certain cases, we may close the account and retain records to meet our legal obligations.

Ongoing monitoring and event-driven checks

KYC is not a one-time step. We review accounts periodically and whenever activity changes—such as increased payment sizes, new payment methods, unusual login patterns, or mismatched personal details. Event-driven checks can include refreshed proof of address, updated identity documents, or additional source-of-funds information in £.

Payments and withdrawals

Before releasing withdrawals, we verify that activity aligns with our terms and that the payment destination belongs to the verified customer. We do not permit transfers between customer accounts. We may process withdrawals only to payment instruments used for deposits, subject to due diligence and anti-fraud checks in pounds sterling.

Data handling and retention

We store KYC data securely and restrict access to authorised personnel. Documents are retained only for as long as necessary to meet legal, regulatory, and operational requirements, after which they are deleted or anonymised in line with our retention schedule. You may request information about your stored KYC data through our standard data rights channels available on the site.

Policy updates

We may amend this policy to reflect regulatory changes, guidance from authorities, or improvements in verification practices. Material updates take effect upon publication on kinghills-sister-sites.com. Continued use of the site after an update indicates acceptance of the revised policy.