Our Commitment

We design our services to help customers stay in control. That means clear information before you deposit, simple tools that work as intended, and trained staff who understand safer gambling procedures.

We monitor for markers of harm, including rapid deposits, extended sessions, and repeated failed checks. Where patterns indicate risk, we may intervene with tailored messaging, temporary restrictions, or account reviews.

How We Promote Safer Play

You will see budgeting prompts during deposit flows, session timers, and reminders about your recent spend and time online. Our pages avoid suggesting that gambling is a solution to financial pressure. We test content to ensure probability and return information is described accurately and without exaggeration.

Keeping Minors Away

Access is strictly for adults aged 18 and over. We use age and identity checks and may request additional documents where signals suggest risk of underage access.

• Keep devices locked and avoid saving passwords in shared browsers.
• Do not share payment details with anyone under 18.
• Consider family filters or device-level controls if minors use your devices.

Parents and guardians should supervise installations and app stores. If you suspect a minor has an account, contact us immediately so we can investigate and close it.

Practical Limits You Can Use

Set deposit limits that fit your circumstances. You can choose daily, weekly, or monthly ceilings, for example £25 per day, £100 per week, or £300 per month. Lowering a limit takes effect straight away. Raising or removing a limit applies only after a cooling-off period.

You can also set loss and wagering caps, along with product-specific controls. As a rule of thumb, decide on an affordable amount before you start and do not exceed it — whether that is £10 for a short session or £1,000 for a month of play.

Reality Checks and Breaks

Session reminders surface elapsed time and recent net result so you can assess whether to continue. You choose the frequency, such as every 30, 60, or 120 minutes.

Time-outs let you pause access for a chosen period — for example 24 hours, 7 days, or 30 days. During a time-out, marketing is paused and log-ins are blocked.

We also publish game information, including rules and payout structures, in plain language. Understanding variance and house edge helps you make informed choices.

Self-Exclusion and Account Closure

If you need a longer break, you can self-exclude for a minimum of six months and up to five years. During self-exclusion, your account remains blocked and any attempt to reopen it is refused until the period ends and you confirm in writing that you wish to return. You may also request permanent closure at any time.

Recognising Risky Behaviour

Common warning signs include chasing losses, borrowing to fund play, hiding activity, or missing work or study because of gambling.

• Spending more than planned or extending sessions to win back losses
• Feeling irritable when not gambling or gambling to change your mood
• Neglecting bills or using funds needed for essentials

If any of the above sounds familiar, stop gambling and consider professional help.

Support and External Help

Independent organisations can provide confidential advice: BeGambleAware, GamCare, and the National Gambling Helpline in the UK. Banks can help too — many offer card-level gambling blocks and spending alerts. You can also install blocking software to limit access to gambling sites and apps.

Responsible Marketing

Our marketing avoids false claims and never targets minors or vulnerable individuals. We exclude customers who have self-excluded or requested not to receive promotions. All offers list material terms upfront, including wagering, minimum deposit, maximum conversion, and expiry, with amounts shown in pounds.